Certification of Residential Care Services for the Elderly - UNI 10881

Scope of Certification

UNI 10881 certification attests to the quality and reliability of residential care services for elderly people, enhancing the ability of organizations to provide structured, safe, and person-centred care pathways focused on residents’ well-being.

The increase in life expectancy and the growing need for services dedicated to the elderly population make it essential to ensure the availability of facilities capable of providing qualified care, continuity of assistance, and attention to individual needs.

Certification represents a valuable tool for demonstrating an organization’s commitment to effective care service management, compliance with applicable regulatory requirements, and the adoption of organizational models focused on continuous improvement.

CSI issues certification in accordance with UNI 10881, assessing the ability of residential care facilities to manage healthcare, social care, and organizational processes according to quality and reliability criteria.

Benefits of Certification

Certification enables organizations to:

demonstrate the quality and effectiveness of the residential elderly care services provided;
offer residents and their families greater assurance of professionalism and reliability;
enhance their care model and organizational approach;
improve the management of healthcare and social care processes;
strengthen their reputation through certification issued by an independent third-party certification body.

Certification Requirements

The certification assessment verifies compliance with the requirements established by UNI 10881, with particular reference to:

requirements for healthcare and social care processes;
methods for implementing and managing care processes;
organization of activities and resources dedicated to assistance;
design and development of innovative services for elderly people;
implementation of effective organizational models to ensure continuity, safety, and service quality.

The standard also considers compliance with applicable mandatory regulations and complements the principles of UNI EN ISO 9001, the international standard for quality management system certification.

Eligible Organizations

The certification is intended for facilities providing residential care services for elderly people, including:

specialized residential facilities for elderly people with specific levels of dependency and care needs (single-purpose facilities);
residential facilities organized into units dedicated to elderly people with different levels of dependency and assistance requirements (multi-functional facilities).

UNI 10881 certification represents tangible evidence of an organization’s commitment to delivering care services that comply with applicable mandatory and voluntary requirements, through the adoption of structured organizational systems focused on continuous improvement.

Examination of the application and documentation sent by the Company, listed in the "Special rules" specific to the product to be certified. Any deficiencies and significant deviations from the requirements, found at this stage, will be communicated so that the appropriate changes can be introduced before the assessment visit is carried out. Upon request, CSI will appoint an inspector to visit the organisation to verify the conformity of the product, process or service. If the results of the visit include non-conformities or observations, a corrective action plan will be required to meet the requirements for the issue of the product certificate. After all the non-conformities that may have emerged from the assessment visit have been passed, and after the positive outcome of the laboratory tests, certification will be granted. The issue of the certificate will be followed by surveillance visits to verify that compliance is being maintained. The frequency of surveillance visits and laboratory tests, if any, is fixed by the special rules applicable. The certification shall have the validity defined in the specific special rules, on expiry the contract shall be deemed to be tacitly renewed unless terminated by one of the two contracting parties 4 (four) months before the expiry date.

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